SquareTrade Warranty

*****This is my review on placing a warranty claim on a SquareTrade warranty. This is a warranty that was purchased from the company at the time our device was purchased and we are receiving no compensation for the review. *****

Day one – Our Samsung Galaxy tablet accidentally fell from our table on May 13th, 2014. The corner of the tablet has a small crack and the screen has lots of cracks! The upper left corner of the tablet is cracked and there are multiple cracks that span the entire length of the tablet screen. Ouch! I was QUITE relieved when my hubby told me there was a warranty on it. I checked out the claims.

Under accidental damage it says:

Accidental damage: Unless Accidental Damage from Handling Protection is purchased, we don’t cover items that are accidentally damaged – such as water damage, dropped iPods, and cracked laptop screens.

So I quickly looked at the active warranties and see 3-Year with ADH (Accidental Damage from Handling).  A big super YAY!

I started the claims process it begins by asking for my device information.

We had the option of shipping the device to them (they pay for the shipping) or taking it to a local approved repair shop (we pay for all of the expenses up front and then have to mail them the copies of the receipts to get reimbursed).  We chose to have it sent to them for repairs.

They asked us how do we want our money if the device is unable to be repaired.  They will pay the amount we paid for the device in the form of money being sent to a paypal account, an Amazon gift card (with a 3.5% bonus), or a check.

I had  to ask my husband how he wanted to be paid should the tablet be unrepairable so I logged out and returned another day.  When I tried to pull up the warranty it told me I needed to contact Customer Service to finish the claim.  When I called them they took care of me very quickly and within minutes of getting off of the phone I had a FedEx 2 day mailing label waiting in the email.  We printed the label, found the power cord (we had been using a longer one that we bought and didn’t want to mail that on in case the tablet couldn’t be fixed), wrapped up the tablet very well, and shipped it off.

SquareTrade notified us when it got to them and gave us information about how to track the repair process.  A few days later we received word that it was being shipped back to us and when to expect it.  It arrived not in the box that we shipped it in but a small box designed to ship tablets.

We are pleased with the fast turnaround of SquareTrade.  If you have little kids (and even if you don’t) the warranty was one of the few extended warranties worth to pay for.  Make sure it has accidental damage coverage!!

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It is that time again!

Sorry that I have been quiet. I really had planned on writing more often but with 5 young kids, including a baby that nurses I don’t have much extra time to blog. I have also had computer issues that left me unable to blog. Our laptop screen finally gave out and our desktop computer had no keyboard until last night. We had been using a tablet PC input panel that allowed us to click the letters on the screen with our mouse. Nearly impossible to blog unless I wanted to be sitting at the computer slowly clicking the post out. 🙂

A new year is upon us. 🙂 We homeschool year round so we don’t take the long break during the summer like the public school kids do. It has allowed us to take extra breaks throughout the year this past year while adjusting to the newest member of our family and to adjusting to being a family of 7. The kids are doing great. Sweet Pea has her annual evaluation coming up in a week. I am a bit nervous as to what to expect. Everyone tells me that she will do just fine on the test (WRAT-4). The others just want to keep up with her. 🙂

I am looking forward to this year and plan on sharing some of what we are doing along with personal reviews of items that we have purchased.

I added a page with our 2014-2015 curriculum. Right now it is on the main menu. I tried moving it to be under ‘Homeschool’ but despite the changes it still sits on the main menu. If you have any ideas on how to fix it I would greatly appreciate it! Thanks!

Have a blessed day!